Quality Processes
Student Complaint Management

Student Complaint Management

Student Complaint Management (© moreharmony / Pixabay.com) Student Complaint Management (© moreharmony / Pixabay.com) Student Complaint Management (© moreharmony / Pixabay.com) © moreharmony / Pixabay.com
© moreharmony / Pixabay.com

The working area of Student Complaint Management receives complaints and suggestions for improvement from students to secure good conditions of studying. These postulations may relate to matters of teaching and studying, organisation, as well as subject-specific matters or personal difficulties. Propositions are either processed by the ombudsperson or are passed on to responsible officials of the Leibniz University of Hannover to guarantee neutrally based interventions that help to find appropriate solutions. Furthermore, the staff documents student propositions to compile a semester report that uncovers structural problems.

CONTACT

Ombudsperson

Prof. Dr.-Ing. Udo Nackenhorst
Address
Callinstraße 14
30167 Hannover
Building
Room
309
Prof. Dr.-Ing. Udo Nackenhorst
Address
Callinstraße 14
30167 Hannover
Building
Room
309

Office

Dipl.-Päd. Rebecca Gora
Address
Callinstraße 14
30167 Hannover
Building
Room
309
Dipl.-Päd. Rebecca Gora
Address
Callinstraße 14
30167 Hannover
Building
Room
309