Quality Processes
Student Complaint Management

Student Complaint Management

Student complaint management (© moreharmony / pixabay.com) Student complaint management (© moreharmony / pixabay.com) Student complaint management (© moreharmony / pixabay.com) © moreharmony / pixabay.com

The working area of Student Complaint Management receives complaints and suggestions for improvement from students to secure good conditions of studying. These postulations may relate to matters of teaching and studying, organisation, as well as subject-specific matters or personal difficulties. Propositions are either processed by the ombudsperson or are passed on to responsible officials of the Leibniz University of Hannover to guarantee neutrally based interventions that help to find appropriate solutions. Furthermore, the staff documents student propositions to compile a semester report that uncovers structural problems.

No personal consultation until further notice

Due to the actual situation in the context of the Coronavirus SARS-CoV-2 there will be no personal consultation. If you need advice, please contact us via email and we will arrange an appointment for a telephone call. You will find the contact information at the bottom of this website.

CONTACT

Ombudsperson

Prof. Dr.-Ing. Udo Nackenhorst
Address
Callinstraße 14
30167 Hannover
Building
Room
309
Prof. Dr.-Ing. Udo Nackenhorst
Address
Callinstraße 14
30167 Hannover
Building
Room
309

Office

Dipl.-Päd. Rebecca Gora
Address
Callinstraße 14
30167 Hannover
Building
Room
309
Dipl.-Päd. Rebecca Gora
Address
Callinstraße 14
30167 Hannover
Building
Room
309