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Student Complaint Management

The working area of Student Complaint Management receives complaints and suggestions for improvement from students to secure good conditions of studying. These postulations may relate to matters of teaching and studying, organisation, as well as subject-specific matters or personal difficulties. Propositions are either processed by the ombudsman or are passed on to responsible officials of the Leibniz University of Hannover to guarantee neutrally based interventions that help to find appropriate solutions. Furthermore, the staff documents student propositions to compile a semester report that uncovers structural problems.